FAQ
Product Availability
Every product on our website is clearly marked with one of the following tags:
Ready to Ship
This item is in stock and will be dispatched within 2 to 3 business days.
Made to Order
This item is handcrafted especially for you after your order is placed. Dispatch time is 10 to 15 business days.
Orders & Sizing
Which sizes do you carry?
Every style is available in S, M, L, XL, 2XL, 3XL, 4XL, 5XL and 6XL. Check the Size Guide on any product page for measurements.
How do I pick my size?
Compare your bust, waist and hip measurements with the size chart on the product page. Between sizes? We recommend sizing up. Please choose carefully — as every piece is made to order, we are unable to offer size exchanges.
Shipping
Is shipping free?
Shipping is free on all orders above Rs. 1,999. Below that, a flat Rs. 99 applies.
How long does delivery take?
After dispatch, delivery takes a further 2–5 business days depending on your pincode. You will receive tracking details by email and SMS.
Do you offer Cash on Delivery?
Yes, COD is available across India. You can also pay by UPI, card, net banking or wallet.
Returns & Refunds
Can I return or exchange an item?
No. Every garment is handcrafted and made to order exclusively for you, so we do not accept returns or exchanges for size, colour, design preference or change of mind. Please review the size chart carefully before ordering.
When can I request a refund?
Only if the product arrives damaged, torn, or defective due to a manufacturing issue. You must contact us within 48 hours of delivery, and a continuous unboxing video (from sealed package to the product fully visible) is mandatory. Claims without a complete unboxing video are not eligible.
How long do refunds take?
Once verified and approved by our quality team, refunds are processed to your original payment method within 7 to 10 business days.
Do you issue credit notes?
No. Credit notes are not issued for returned products, incorrect size selection, change of mind, or any other non-quality-related reason.